Refund policy

Nicola Woods Art Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@nicolawoodsart.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@nicolawoodsart.com

Please note the following exceptions to our return and refund policy:

The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork. You are responsible for return shipping fees

To initiate a return or exchange, please complete the following steps:

1. Login to our online return portal using your email address and order ID.
2. Choose the products you wish to return or exchange from your order.
3. Print the prepaid shipping label that you will receive by email.
4. Send all items back to us using the label provided.

Please allow 7-14 business days for your refund, or store credit to be applied